Performed intermediate to advanced datacenter work, including new system deployment and troubleshooting, implementation and installation of networking hardware, physical and logical replacement of faulty storage hardware, and training other personnel in secure datacenter procedure.

Documented fixes and implemented changes involving advanced troubleshooting and maintenance of Openstack, Ceph and Swift cloud distributed compute and storage systems.

Assisted in capacity management and system planning activities, including SKU selection and integration.

Implemented and recommended improvements to security policies according to ISM, Essential Eight and ISO/IEC 27001 guidelines. Provided significant uplift to organisational security posture including implementation of a vulnerability scanning system. Assisted the Security team with vulnerability triage and incident resolution.

Provided level 2 helpdesk support to priority customers, assisting with and performing out of hours changes, advanced troubleshooting, organisational scheduling of resources, and implemented custom solutions to meet customers needs.

Was part of level 1 helpdesk team providing support to cloud customers in a secure environment with issues such as account management, firewall implementation, and general Openstack troubleshooting.

Administered and monitored multiple Openstack cloud systems.

Supplied advice on technical operations and production systems to other business areas.

Planned and implemented standard changes, and performed basic to intermediate datacenter work including physical replacement of faulty hardware, running new network cabling, and general hardware troubleshooting and maintenance.

Advised on, developed and implemented automated glasshouse monitoring and control systems.

Provided professional advice on redevelopment and reconstruction strategy of existing medium volume glasshouse.

Developed and administered cloud services (Home Assistant, Mosquitto, Nodered etc) for remote and automatic operation and monitoring of glasshouse.

Maintained shared git code repository for efficient management of source code and other management information.

Developed and maintained high complexity scientific infrastructure systems, software and hardware.

Interfaced with other research organisations to deliver software and managed system projects.

Responsible for numerous local, managed and cloud systems.

Directly responsible for the management of facility DNS records.

• Development and maintenance of facility systems including Grafana, Kapacitor, InfluxDB and ElasticSearch/Kibana instances for systems monitoring and alerting.
• [Python/Azure] Integrated cloud alert routing system for notifying and assigning tasks to team members.
• [Python/Azure] Azure Function and web ui written in Hugo for a deep learning model to predict wheat physiology from hyperspectral reflectance imaging for plant scientists working under Prof Bob Furbank.
• [Go] Multiple projects for driving controlled growth facility environments and devices including PSI Growth Capsules , PSI Fytopanel Grow Lights , Conviron Growth Chambers , and HelioSpectra Grow Lights .
• [Python/Azure] Azure Function Backed conditions file generator for controlled environment drivers including climate simulation, associated documentation and static site built from gitlab .
• Infrastructure for Australian Mountain Research Facility, including Grafana/InfluxDB instances, Grafana dashboards and cloud data ingest pipeline .
• Continued improvement of data storage principles, policy and implementation.

Developed data capture software and small scale web development.

• Developer responsible for the spc-eyepi project that uses DSLRs and Raspberry Pis to capture images for scientific analysis.
• Development and management of traitcapture.org, site for management of scientific data.
• Initial development of data storage and management principles, policy and implementation.

Acted as a general technician and cashier for a locally owned shop providing computer repairs, parts and IT services.

Provided on site technical support to end users and business partners.

Interpreted OCR edge cases for immigration declarations.

Provided first point of contact, over the phone and email based technical support for a medium volume ISP.

Performed minor training duties for new employees.

Handled broadband technical support and customer inquiries. Performed online games server upgrades, administration and moderation.